Finance

• Invoicing is a big rush at the end of each month which leads to errors and delays in payments
   

• I employ three people to check that the values in my finance system can be reconciled with the amounts on my operational system
   

• The billing and accounts errors are costing us time and money and lowering our reputation.

 

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Human Resources 

• Getting my team to follow the process is a constant battle and when we change something after a few days people revert to the old way of working.

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• We have some large customers each with their own SOP.  Training staff on all the different SOP’s is difficult and mistakes happen.

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IT

• What new systems will I need to buy if I implement 
  PROCESS AUTOMATION?